My Recently Visited Services
Having VPN access allows you to use resources only available on the WCM-Q network, regardless of where you are or which network you are connected to.
Through this service, the WCM-Q community can submit a request for a WCM-Q Proximity Card. Replacements and changes of access rights can also be requested via this service.
Through this service, WCM-Q employees can submit a request for a WCM-Q Family Card issued by WCM-Q for their relatives (spouse and children, above 16 years old). This card will allow the appointed relative to access certain QF facilities.
Need help with a login/password/MFA issue? Open a ticket to request assistance from ITS.
Please note that for this service we will necessarily ask you for a zoom video call where you have to present an official photo ID.
Request for Staff, Faculty, Student, Temps onboarding and orientation.
Request a mailing list that facilitates the widespread distribution of information.
Request for a new shared calendar or request access/delegate change to an existing Calendar.
Desk phone issues such as voice messages or connectivity, reset phone password, Wired and WiFi connectivity issues. VPN troubleshooting.
Request to install software or application such as Office365, Box, Adobe, and more, including applications purchased through Apple School Manager or CU [Cornell University] store.
Request for any new software that is not listed in our WCM-Q catalog.
For the existing list of softwares provided in WCM-Q catalog, please refer to the Sharepoint page https://wcmq.sharepoint.com/sites/its/SitePages...
AV technical support using the latest AV technology in Lecture Halls, Seminar Rooms, Conference Rooms, Labs – Anatomy, Physics, Chemistry, Biology and Clinical Skills Simulation Lab. Online support using Zoom & MS Teams.
Request to change the title, division, manager, display name, location, etc. password reset [Qatar and NY], etc.
This request will allow you to request for FHSS support on all on WCMQ premise and WMCQ related events on the QF campus.
Request training for WCM-Q supported software and application.
Scheduling of training dependent on license eligibility and trainer availability.
This option is only to report any issues with your WCM-Q supplied applications and operating system. For example, unknown operating system prompts, applications misbehaving, data that appears strange or does not save, other unexpected behavior originating from the software on your device.
Only for requests for facilities services that are not covered by other service request categories.
Space Allocation Request Form(SARF) initiated space and computing setup for people. A mandatory required document is the filled up and approved SARF form.
Submit problems related to physical malfunctions with your computing environment. Device not starting up, Strange screen appearance, keystrokes missing, unexpected sound and similar issues. Physical problems with printing devices such as paper transport jams, printing streaks, incorrect stapling.