My Recently Visited Services
Only for requests for facilities services that are not covered by other service request categories.
Note to Requester: It is the responsibility of the requester to ensure that the office selected for the relocation is a designated space that can be allocated and that they have all the required Division approval to allocate the space.
Please also note that any changes to open and/or common areas must be requested via a SARF.
Please review the relevant space allocation policies on the WCM-Q intranet.
ITS Service Level Expectation: ITS will move users, ITS owned equipment to designated office on WCMC-Q campus.
ITS will complete the required move within 7 days of receiving a ticket with approval,provided the required electrical and network ports are in place in the new location.
For further information on ITS Service Level Expectations (SLE) please click here: https://wcmq.sharepoint.com/policiesforms/Pages... technology-services-policies.aspx
This option is only to report any issues with your WCM-Q supplied applications and operating system. For example, unknown operating system prompts, applications misbehaving, data that appears strange or does not save, other unexpected behavior originating from the software on your device.
Information Technology Services can provide assistance in tagging your newly purchased devices, disposing of devices, setting up and troubleshooting laptops including exam laptops. As well as recommending a device for your requirements in line with the WCMQ standard specifications and models.
Request to install software or application such as Office365, Box, Adobe, and more, including applications purchased through Apple School Manager or CU [Cornell University] store.
Through this service, WCM-Q employees can notify QF security teams about visitors, attendees of events/trainings/meetings, and deliveries.
For journal voucher (JV) creation and reassignment pertinent to research accounting only.
AV staff can provide advice and recommendations on AV related needs for Teaching, Training and Conference & Events. AV can provide recommendations on AV related purchases, technical comparisons and future AV equipment.
Install a new or existing printer, local or shared. To provide a toner for office printer only.
Request for Staff, Faculty, Student, Temps onboarding and orientation.
Logistics for shipments of live animals, anatomy, general business and perishable items and others.
All requests within the Logistics services should be for business purpose only. There is no possibility of action for personal shipments and related logistics requests.
Space Allocation Request Form(SARF) initiated space and computing setup for people. A mandatory required document is the filled up and approved SARF form.
Through this service, WCM-Q employees can submit a request for a WCM-Q Family Card issued by WCM-Q for their relatives (spouse and children, above 16 years old). This card will allow the appointed relative to access certain QF facilities.
Get assistance in connecting your personal device to the internet, and configure applications like DUO, Microsoft Authenticator, WCM-Q email, etc.
AV technical support using the latest AV technology in Lecture Halls, Seminar Rooms, Conference Rooms, Labs – Anatomy, Physics, Chemistry, Biology and Clinical Skills Simulation Lab. Online support using Zoom & MS Teams.
Having VPN access allows you to use resources only available on the WCM-Q network, regardless of where you are or which network you are connected to.
Wired/wireless connectivity options for students, faculty, and staff.
Request for any new software that is not listed in our WCM-Q catalog.
For the existing list of softwares provided in WCM-Q catalog, please refer to the Sharepoint page https://wcmq.sharepoint.com/sites/its/SitePages...
Through this service, the WCM-Q community can submit a request for a WCM-Q Proximity Card. Replacements and changes of access rights can also be requested via this service.
FHSS can provide WCM-Q employees with access to rooms within the building. This can be by the issuance of a physical key; by reprogramming an existing WCM-Q proximity card; or by a member of the security team providing access, where appropriate.