My Recently Visited Services
Request FHSS and ITS room aligned services for visiting faculty.
Request to install software or application such as Office365, Box, Adobe, and more, including applications purchased through Apple School Manager or CU [Cornell University] store.
Submit problems related to physical malfunctions with your computing environment. Device not starting up, Strange screen appearance, keystrokes missing, unexpected sound and similar issues. Physical problems with printing devices such as paper transport jams, printing streaks, incorrect stapling.
Request/activate network ports outlets in the wall that allow you to plug in an ethernet cable and connect to the internet.
Request for any new software that is not listed in our WCM-Q catalog.
For the existing list of softwares provided in WCM-Q catalog, please refer to the Sharepoint page https://wcmq.sharepoint.com/sites/its/SitePages...
Through this service, the WCM-Q community can submit a request for a WCM-Q Proximity Card. Replacements and changes of access rights can also be requested via this service.
For journal voucher (JV) creation and reassignment pertinent to research accounting only.
Through this service, WCM-Q employees can submit a request for the Hawiyati Card issued by Qatar Foundation (QF). This card is an all-in-one security card to access QF facilities and benefits. Additional information about the benefits of the card can be found in the QF+ Maktabi Portal.
Allows users to manage content for the public-facing website, event websites or SharePoint website (Intranet). New users, will be provided a short training.
Request training for WCM-Q supported software and application.
Scheduling of training dependent on license eligibility and trainer availability.
AV technical support using fixed and mobile equipment to set up and operate AV equipment for live and online events and conferences, i.e. White Coat Ceremony, Convocation, Graduation Day, Match Day, Town Halls, Grand Rounds, Student Clubs, Student Outreach Programs, Medicine Unlimited, Research Retreats, Open House, Online - Conference and Event webinars.
Need help with a login/password/MFA issue? Open a ticket to request assistance from ITS.
Please note that for this service we will necessarily ask you for a zoom video call where you have to present an official photo ID.
Only for requests for facilities services that are not covered by other service request categories.
Having VPN access allows you to use resources only available on the WCM-Q network, regardless of where you are or which network you are connected to.
Information Technology Services can provide assistance in tagging your newly purchased devices, disposing of devices, setting up and troubleshooting laptops including exam laptops. As well as recommending a device for your requirements in line with the WCMQ standard specifications and models.
Request a loaner device for international travelers.
Use this option to request a "No Objection" letter to apply for governmental & official documents in Qatar.
Get assistance in connecting your personal device to the internet, and configure applications like DUO, Microsoft Authenticator, WCM-Q email, etc.