My Recently Visited Services
Request to install software or application such as Office365, Box, Adobe, and more, including applications purchased through Apple School Manager or CU [Cornell University] store.
Only for requests for facilities services that are not covered by other service request categories.
Through this service, WCM-Q employees can notify QF security teams about visitors, attendees of events/trainings/meetings, and deliveries.
Desk phone issues such as voice messages or connectivity, reset phone password, Wired and WiFi connectivity issues. VPN troubleshooting.
Use this option to request a letter stating your GPA usually requested by your sponsor.
Install a new or existing printer, local or shared. To provide a toner for office printer only.
Request a mailing list that facilitates the widespread distribution of information.
Services for master data maintenance of Adding SAP User (Resp. Tab), Block/Unblock, Budget Change, Budget Validity, PI Change, Project Extension Date and Others
This option is only to report any issues with your WCM-Q supplied applications and operating system. For example, unknown operating system prompts, applications misbehaving, data that appears strange or does not save, other unexpected behavior originating from the software on your device.
Services for PCard requests
- Local Pcard Application
- NY Pcard Application
PCARD Allocator - Addition/Deletion/Modification : You will need to login to the SAP application and use the Access Request eForm tile.
Add a new telephone or new line, or make changes to existing
Any services requiring combined efforts of FHSS and ITS that are not covered by the other services.
Get assistance in connecting your personal device to the internet, and configure applications like DUO, Microsoft Authenticator, WCM-Q email, etc.
Need help with a login/password/MFA issue? Open a ticket to request assistance from ITS.
Please note that for this service we will necessarily ask you for a zoom video call where you have to present an official photo ID.
For journal voucher (JV) creation and reassignment pertinent to research accounting only.
AV technical support using the latest AV technology in Lecture Halls, Seminar Rooms, Conference Rooms, Labs – Anatomy, Physics, Chemistry, Biology and Clinical Skills Simulation Lab. Online support using Zoom & MS Teams.
Request help or report issues with anything related to WCM-Q websites and SharePoint intranet sites.
Request FHSS and ITS room aligned services for visiting faculty.
Request support for events requiring FHSS and ITS help. Please ensure that room reservation requests are in place.
Request training for WCM-Q supported software and application.
Scheduling of training dependent on license eligibility and trainer availability.
Allows users to manage content for the public-facing website, event websites or SharePoint website (Intranet). New users, will be provided a short training.