My Recently Visited Services

FHSS can provide WCM-Q employees with access to rooms within the building. This can be by the issuance of a physical key; by reprogramming an existing WCM-Q proximity card; or by a member of the security team providing access, where appropriate.

Use this option to request a letter verifying your graduation status.

Desk phone issues such as voice messages or connectivity, reset phone password, Wired and WiFi connectivity issues. VPN troubleshooting.

Click here to register for the ITS Volunteer Program.

Services for PCard requests

- Local Pcard Application
- NY Pcard Application

PCARD Allocator - Addition/Deletion/Modification : You will need to login to the SAP application and  use the Access Request eForm tile.

Any services requiring combined efforts of FHSS and ITS that are not covered by the other services.

Kindly upload digitally approved Payment Requisition Form and supporting files to this ticket. Incomplete tickets will be returned to Requestor for modifications. Click on the link to access a blank Payment Requisition Form.

Request support for events requiring FHSS and ITS help. Please ensure that room reservation requests are in place.

For various payment requests like

- Business Expense Advance Request ( Please use the attached form)
- Relocation Allowance
- Standardized Patients
- Employee honorarium for WCM-Q, WCM-NY & CU
- Intercompany Payments
- NY Eligibility

Information Technology Services can provide assistance in tagging your newly purchased devices, disposing of devices, setting up and troubleshooting laptops including exam laptops. As well as recommending a device for your requirements in line with the WCMQ standard specifications and models.

Advance Computing service related to Operations.

Request a new computer, mobile device, printer, or other ITS equipment.

For journal voucher (JV) creation and reassignment pertinent to research accounting only.

Use this option to request a "statement of Need" letter from the Ministry of Public Health.

Through this service, WCM-Q employees can submit a request to remove specified items/equipment from the WCM-Q building.

Through this service, WCM-Q employees can submit a request for a WCM-Q Family Card issued by WCM-Q for their relatives (spouse and children, above 16 years old). This card will allow the appointed relative to access certain QF facilities.

Need help with a login/password/MFA issue? Open a ticket to request assistance from ITS.
Please note that for this service we will necessarily ask you for a zoom video call where you have to present an official photo ID.

This option is only to report any issues with your WCM-Q supplied applications and operating system. For example, unknown operating system prompts, applications misbehaving, data that appears strange or does not save, other unexpected behavior originating from the software on your device.

Procurement for Printing & Books, Consulting & Agreement requests and renewals, Event (Logistics, Marketing, Catering, Adverts), Furniture, Promotional Items, ITS license renewals and subscriptions, Lab Supplies, Equipment for Labs and ITS Hardware, Maintenance, Office Supplies, Pantry Supplies, Fabrication/ Fitouts and others.

AV technical support using fixed and mobile equipment to set up and operate AV equipment for live and online events and conferences, i.e. White Coat Ceremony, Convocation, Graduation Day, Match Day, Town Halls, Grand Rounds, Student Clubs, Student Outreach Programs, Medicine Unlimited, Research Retreats, Open House, Online - Conference and Event webinars.

Note to Requester: It is the responsibility of the requester to ensure that the office selected for the relocation is a designated space that can be allocated and that they have all the required Division approval to allocate the space.

Please also note that any changes to open and/or common areas must be requested via a SARF.
Please review the relevant space allocation policies on the WCM-Q intranet.

ITS Service Level Expectation: ITS will move users, ITS owned equipment to designated office on WCMC-Q campus.

ITS will complete the required move within 7 days of receiving a ticket with approval,provided the required electrical and network ports are in place in the new location.

For further information on ITS Service Level Expectations (SLE) please click here: https://wcmq.sharepoint.com/policiesforms/Pages... technology-services-policies.aspx

Advance Computing service related to Administration.

Use this option to request a letter verifying your immunization.