Popular Services
Only for requests for facilities services that are not covered by other service request categories.
Through this service, WCM-Q employees can notify QF security teams about visitors, attendees of events/trainings/meetings, and deliveries.
Information Technology Services can provide assistance in tagging your newly purchased devices, disposing of devices, setting up and troubleshooting laptops including exam laptops. As well as recommending a device for your requirements in line with the WCMQ standard specifications and models.
Request to install software or application such as Office365, Box, Adobe, and more, including applications purchased through Apple School Manager or CU [Cornell University] store.
This option is only to report any issues with your WCM-Q supplied applications and operating system. For example, unknown operating system prompts, applications misbehaving, data that appears strange or does not save, other unexpected behavior originating from the software on your device.
Request for any new software that is not listed in our WCM-Q catalog.
For the existing list of softwares provided in WCM-Q catalog, please refer to the Sharepoint page https://wcmq.sharepoint.com/sites/its/SitePages...
This request will allow you to request for FHSS support on all on WCMQ premise and WMCQ related events on the QF campus.
Request a mailing list that facilitates the widespread distribution of information.
Request a new computer, mobile device, printer, or other ITS equipment.
AV technical support using the latest AV technology in Lecture Halls, Seminar Rooms, Conference Rooms, Labs – Anatomy, Physics, Chemistry, Biology and Clinical Skills Simulation Lab. Online support using Zoom & MS Teams.
Request to change the title, division, manager, display name, location, etc. password reset [Qatar and NY], etc.
Through this service, the WCM-Q community can submit a request for a WCM-Q Proximity Card. Replacements and changes of access rights can also be requested via this service.
Install a new or existing printer, local or shared. To provide a toner for office printer only.
Request for Staff, Faculty, Student, Temps onboarding and orientation.
Space Allocation Request Form(SARF) initiated space and computing setup for people. A mandatory required document is the filled up and approved SARF form.
Note to Requester: It is the responsibility of the requester to ensure that the office selected for the relocation is a designated space that can be allocated and that they have all the required Division approval to allocate the space.
Please also note that any changes to open and/or common areas must be requested via a SARF.
Please review the relevant space allocation policies on the WCM-Q intranet.
ITS Service Level Expectation: ITS will move users, ITS owned equipment to designated office on WCMC-Q campus.
ITS will complete the required move within 7 days of receiving a ticket with approval,provided the required electrical and network ports are in place in the new location.
For further information on ITS Service Level Expectations (SLE) please click here: https://wcmq.sharepoint.com/policiesforms/Pages... technology-services-policies.aspx
Need help with a login/password/MFA issue? Open a ticket to request assistance from ITS.
Please note that for this service we will necessarily ask you for a zoom video call where you have to present an official photo ID.
Request FHSS and ITS room aligned services for visiting faculty.
AV technical support using fixed and mobile equipment to set up and operate AV equipment for live and online events and conferences, i.e. White Coat Ceremony, Convocation, Graduation Day, Match Day, Town Halls, Grand Rounds, Student Clubs, Student Outreach Programs, Medicine Unlimited, Research Retreats, Open House, Online - Conference and Event webinars.
Kindly upload digitally approved Payment Requisition Form and supporting files to this ticket. Incomplete tickets will be returned to Requestor for modifications. Click on the link to access a blank Payment Requisition Form.